Real experts. Real solutions. No ticket runaround.
Our support desk isn't a call center. It's staffed by the same technical consultants who build and implement Zeno. When you call, you get someone who truly understands your system.
How our support desk works.
At Socho, we don't have dedicated support staff sitting in a separate room. Instead, our technical consultants rotate through support desk duty.
Dezelfde mensen die Zeno implementeren, zijn degenen die de telefoon beantwoorden.
Dit betekent dat iedereen diepgaande praktijkervaring heeft met de software, de branche en vaak jouw specifieke configuratie.
Problems get understood faster and solved better.
Een vraag? We staan voor je klaar.
Je kunt ons meteen bellen als je een vraag hebt of even wil overleggen. Het oplossen van bugs, kleine aanpassingen en het beantwoorden van korte vragen zit inbegrepen in het product.
Voor complexere problemen en aanpassingen op maat plannen we een opdracht in of kan je gebruik maken van een timebox.
Features of our model
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FAQ
Questions about these use cases or how Zeno works for your business
No. Zeno is fully modular, so you only use the modules you need. Our pricing model is based on the number of users and selected modules, with a transparent monthly rate. So you can start small and easily scale up later.
Our service desk is staffed by developers who build Zeno themselves. So you have direct contact with real product experts in the Netherlands. No tickets that keep wandering around, but a quick substantive solution.
Yes. Zeno can run on-premise as well as in the cloud. In addition, we offer our own sovereign cloud environment in a Dutch data center, so that you are assured of control, safety and compliance.
The lead time depends on the scope and the modules chosen. We usually work in short, iterative phases. This allows you to expand quickly live and step by step, instead of a long big-bang implementation.
Zeno is known for its stability and performance. The system supports large volumes of subscriptions, transactions and data every day, so that your critical processes always run.
Ready to see what's possible?
